Return and Refund Policy

We understand that sometimes a product may not meet your expectations, and we want to make sure you are fully satisfied with your purchase. Please read our return and refund policy carefully before making a purchase:

1. Returns:

We accept returns on eligible items within 3 days of the delivery date.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Please contact our customer service team to initiate the return process and receive a return authorization number (RMA).

2. Refunds:

Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item.
If your return is approved, a refund will be processed to your original method of payment within 7 business days.
Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defective or damaged item.

3. Exchanges:

If you received a defective or damaged item, we will gladly exchange it for a new one of the same model.
To initiate an exchange, please contact our customer service team within 1 day of receiving your order to arrange for a replacement.

4. Non-Returnable Items:

Certain items are not eligible for return or refund, including:
- Customized or personalized products
- Clearance or sale items
- Items that have been used, altered, or damaged by the customer

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt to report the issue.
We will work with you to resolve the problem promptly, whether through a replacement, refund, or other appropriate solution.

7. Refund Processing Time:

Please allow 7 business days for your refund to be processed after the return has been received and inspected.
Refunds may take additional time to appear in your account depending on your bank or credit card provider.

8. Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team.

By making a purchase on our website, you agree to abide by the terms and conditions of this return and refund policy. Thank you for choosing www.kenshin-mannequins.com. We appreciate your business!